This Privacy Policy explains what personal information Buckeye Bath and Design LLC (“we” or “us”) processes, collects, stores, or discloses when you visit and interact with our website at www.buckeyebathanddesign.com (the “Site”); engage our services, including remodeling any part of your home; complete any web forms; use our chat; enroll in our email, call, or text messaging programs; or otherwise provide us with your personal information (collectively, our “Services”).

This policy may be revised at any time, including changes to our mobile messaging service provider platform. We may also provide other privacy notices on specific occasions when we are using your Personal Information in ways that differ from what we have described here, so that you are aware of how and why we are using such information and what your rights are with respect to such use.

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BY ACCESSING OUR WEBSITE AND ENGAGING OUR SERVICES, YOU ACCEPT OUR TERMS OF USE, THIS PRIVACY POLICY, AND ANY ADDITIONAL DISCLOSURES REFERENCED HEREIN OR PROVIDED TO YOU AND AS APPLICABLE TO YOU. YOU CONSENT TO OUR COLLECTION, STORAGE, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED HEREIN.

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If you are an employee, independent contractor, field representative, job applicant, or other member of our workforce, please review our Employee Privacy Notice, which provides information about privacy practices, processing activities, and rights that apply specifically in the workforce context and may differ from those described in this Privacy Policy.

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1. Information we collect

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We collect “Personal Information” that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer. We collect Personal Information from you directly or indirectly through our Site and when we provide you with Services.

Categories of Personal Information we collect

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We collect the following categories of personal information that may overlap across categories:

• Identifiers, such as name, mailing address, email address, phone numbers that you provide us to enable us to contact you and unique identifiers, internet protocol addresses, and online identifiers that you indirectly provide us when you use your browser to visit our Site or use our Services.

• Other Personal Information or Consumer Records, such as name, signature, address, telephone number, bank account number, credit card or debit card number or any other financial information that you provide us to contact you or to pay for our Services.

• Geolocation Data, such as information that identifies or describes the physical location of an individual or device that we collect from you indirectly when you use your browser to visit our Site or to interact with our Services.

• Sales Visit and Electronic Contracting Data, when our sales representatives conduct an in-home appointment and utilize our digital sales workflow system, we automatically collect certain information in connection with the visit and any electronic contracting that occurs. This may include: the date, time, and duration of the visit; electronic signature metadata (including IP address, device type, browser, and timestamp); the sequence and timing of contracting steps; and records of consents provided to electronic delivery of documents.

• Internet or Network Activity, such as browsing history, search history, information on a consumer’s interaction with a website, application, sales tool, or advertisement that we collect indirectly from you when you use your browser to visit our Site or use our Services, including our digital sales workflow system.

We may collect the following non-personal information from you:

• Project details, product selections, and other similar information such as bathroom type, location, and preferences provided during design consultations or service appointments.

• Photos of your home.

• Questionnaire Responses.

• Feedback, reviews, testimonials, or messages sent through our website, text, or social media.

• Messages, content, or information you send through forms, chat, email, text, or social media.

• Call recordings and quality assurance notes for customer support and scheduling.

Where applicable, we do not collect, maintain, or store any financial application data that is directly processed by lending partners.

2. How we use information

We may use your Personal Information for the following business purposes:

Communication with You

We use your personal information to provide, support, and improve our remodeling services and customer experience. This includes processing design consultation requests, scheduling appointments, preparing quotes, managing projects, and maintaining service and warranty records.

We may use your contact identifiers or other personal information to:‍

• Confirm or update consultation, sales visits, and installation appointments

• Provide quotes, invoices, and warranty details

• Generate, present, and deliver project proposals, pricing estimates, and contract documents electronically during or following a sales visit

• Send service confirmations, billing reminders, and installation updates

• Respond to inquiries or customer service requests

• Deliver information or materials you request

• Send administrative, legal, or security notices

• Distribute direct marketing and promotional materials

If you opt in to receive texts or calls, Buckeye Bath and Design LLC may send you automated or manual messages related to your project, scheduling, or promotional offers. Message and data rates may apply. Consent to receive marketing texts or calls is not required to make a purchase. Text STOP to opt out or HELP for assistance. SMS opt-in data and consent will never be shared or sold for marketing or targeted advertising purposes. You can opt out of our promotional communications at any time by following the unsubscribe link in our emails or contacting buckeyebathanddesign@outlook.com. If you opt out of promotional or newsletter emails from Buckeye Bath and Design LLC, we may continue to send you certain communications such as service announcements and administrative messages relating to your remodeling project.

Service Quality Monitoring

• To ensure excellent service, calls with Buckeye Bath and Design LLC may be monitored or recorded, in accordance with applicable law, for training, quality assurance, and service improvement.

• We use automated data collection tools within our digital sales workflow system to record the timing and sequence of actions taken during a sales visit and contract execution process, in order to maintain accurate information about the transaction for legal, regulatory, and quality assurance purposes.

Evaluation and Improvement of Services

• We collect information to manage and coordinate the lifecycle of in-home sales visits, including tracking appointment status, estimated arrival times, visit duration, and departure, for operational and scheduling purposes.

• We analyze collected information to evaluate and improve our products, services, marketing, and customer experience. This includes understanding customer preferences, enhancing our consultation process, and refining our digital experience.

• We may combine information collected through our Site, customer communications, and service records to provide a consistent and personalized experience.

Research, Analytics, and Advertising

• We may use your online identifiers, IP address, and network activity to enable tools such as Google Analytics, Meta advertising services, and similar platforms to understand user behavior, measure marketing effectiveness, and deliver more relevant content and offers for targeted advertising. See Cookies and similar technologies for more information.

Mergers, Acquisitions, or Business Transfers

• In the event of a merger, acquisition, sale, or reorganization, your information may be transferred as part of that transaction and will remain protected under this Privacy Policy.

Legal, Regulatory, and Safety Purposes

• We may use or disclose your personal information when required by law or when necessary to protect our rights, property, customers, or employees.

With Your Consent

• We may use or share your personal information for other purposes with your express consent.

3. How we disclose information

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We use personal information to provide, support, and improve our remodeling services and to communicate with you. This includes processing design consultation requests, scheduling appointments, preparing estimates, managing projects, and maintaining customer service and warranty records.‍

• With Our Service Providers: We may share personal information with trusted service providers and vendors who perform functions on our behalf or support the operation of our business. These include website hosting, email and SMS delivery, data analytics, CRM management, cloud storage, payment processing, and customer service. We share certain personal information with third-party vendors that provide digital workflow management and electronic signature services used in connection with our sales and contracting process. We may share text message data only with service providers who help deliver communications. We do not share text messaging originator opt-in data or consent with third parties for their marketing or promotional purposes. All service providers are contractually obligated to safeguard your information and use it only as necessary to perform their services.

• With Our Affiliates and Business Partners: Buckeye Bath and Design LLC may share limited personal information with its affiliates, related entities, or trusted business partners who assist with marketing, analytics, and operational support. All such affiliates and partners are bound by contractual obligations to protect your data and may only use it to support Buckeye Bath and Design LLC’s legitimate business operations. We do not sell or allow affiliates to use customer information for their own independent marketing or commercial purposes.

• With Third Parties for Targeted Advertising and Website Analytics: We may use cookies, pixels, and similar technologies that collect personal information such as online identifiers, internet or network activity information, geolocation data, and information about your interactions with our website. In some cases, this information is processed and disclosed to reputable third-party vendors, including our marketing and advertising partners and analytics providers, to provide, measure, and improve our website and services and to deliver and evaluate advertising, including targeted advertising. For example, we use Google Analytics to better understand visitor behavior and preferences on our Site. These partners may use cookies or similar technologies to collect and analyze data about interactions with our website and advertisements. See Cookies and similar technologies for more information.

• For Legal and Safety Reasons: We may disclose personal information if required by law or in good faith belief that such action is necessary to comply with legal obligations, respond to lawful requests, or protect the rights, property, and safety of Buckeye Bath and Design LLC, our customers, or others.

• With Your Consent or at Your Direction: We may share information with third parties when you direct us to do so or explicitly consent to the disclosure.

4. Cookies and Similar Technologies

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We use cookies, tags, and pixels to understand how visitors interact with our site and ads. Most browsers automatically accept cookies. You can control cookies in your browser. If you disable cookies, some features may not work. Do Not Track browser settings may not affect our practices.‍

• Essential cookies to operate the site and keep it secure: These cookies are required for the operation of the Services. For example, they help identify irregular website behavior, prevent fraudulent activity, and improve security. They also allow users to access Service functions. Without these cookies, the features and services you request cannot be provided.

• Functional cookies to remember preferences and enhance features: These cookies allow us to offer enhanced functionality when you access or use the Services. This may include remembering your choices, preferences, settings, username, prior use of Service features, or interactions with content; limiting how often you see a particular advertisement; and enabling social media components. If functional cookies are disabled, certain Service features may be unavailable or may not work as intended.

• Performance cookies to understand usage and improve the site: These cookies assess the performance of the Services, including as part of our analytic practices to help us understand how visitors use and interact with the Services, for example, which pages on our websites users visit most often. These cookies also enable us to personalize content and remember your preferences. These cookies help us improve the way our websites work and provide a better, personalized user experience.

• Advertising cookies to measure campaigns and show more relevant ads: These cookies record your visits to the Services, the pages you visit on our websites, and the links you have clicked. They gather information about your browsing habits and remember that you have visited a particular website. We and our third-party advertising platforms or networks may use this information to make the Services and its content more relevant to your interests.

5. Unsubscribe from Direct Marketing Communications

Email communications

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You can opt out of promotional emails at any time by using the unsubscribe link in the email. We may still send non-marketing messages such as appointments or service notices

SMS and MMS

When you provide your mobile number, you may receive text messages about scheduling, updates, or promotional offers.‍

• Message frequency varies; message and data rates may apply.

• Text STOP to unsubscribe or HELP for assistance.

• Consent to receive marketing texts is not a condition of purchase.

• SMS opt-in data and consent will never be shared with third parties for marketing.

Direct Mail Marketing

We occasionally send promotional mailers or special offers.

• You may opt out by contacting buckeyebathanddesign@outlook.com or calling 330-409-3916.

• Please allow up to 90 days for removal from mailing lists.

6. Data Retention

The criteria used to determine our retention periods include the nature and sensitivity of the personal information, the purposes for which it is processed, applicable legal and regulatory requirements, contractual obligations, and our legitimate business needs.

We retain customer data as long as necessary to:‍

• Fulfill the purposes for which it was collected, including to provide our Services pursuant to an agreement with you.

• Maintain service and warranty records.

• Comply with legal and tax obligations.

Note: Customer and warranty data are retained for service continuity and legal compliance.

7. Children’s Privacy

Our services are not intended for or targeted to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided information, please contact us and we will delete it.

8. Your privacy rights

Depending on your state of residence, you may have certain rights under applicable state privacy laws. Please note that these rights are not absolute, may vary by state, and may be subject to limitations or exceptions under applicable law. Not all rights described below apply to all individuals, and we will process your request in accordance with the laws that apply to your jurisdiction subject to any lawful verification procedures.

Your Rights‍

• Right to Know / Access / Confirm Processing – You may have the right to confirm whether we process your personal information and to request access to the personal information we maintain about you. Depending on applicable law, you may also have the right to request that we disclose:

 The categories of personal information we have collected about you.

 The categories of sources from which your personal information was collected.

 The business or commercial purposes for collecting or processing your personal information.

 The categories of third parties to whom we disclose personal information.

 The categories of personal information that we sold or shared about you for targeted advertising, and the categories of third parties to whom the personal information was sold or shared, by category of personal information.

 The specific pieces of personal information we have collected about you.

• Right to Data Portability – You may have the right to obtain a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.

• Right to Delete – You may have the right to request that we delete personal information we have collected from or about you, subject to certain exceptions.

• Right to Correct – You may have the right to request that we correct inaccuracies in the personal information we maintain about you, taking into account the nature of the personal information and the purposes of the processing.

• Right to Opt-Out of Sale, Sharing, or Targeted Advertising – You may have the right to opt out of selling, sharing, disclosing, or processing of your personal information for targeted advertising as those terms are defined under applicable law.

• Right to Opt-Out via Preference Signals – Where required by applicable law, we recognize browser-based opt-out signals, such as the Global Privacy Control (GPC), as a valid request to opt out of the sale of personal information and/or processing for targeted advertising, where applicable.

• Right to Withdraw Consent – Where we rely on your consent to process certain personal information (including sensitive personal information), where required and as defined by applicable law, you may have the right to withdraw that consent.

• Right to Obtain Information About Third Parties – In some states, you may have the right to obtain a list of specific third parties, or categories of third parties, and in some cases, specific third parties, to whom we have disclosed your personal information.

• Right to Appeal – If we decline to act on your request, you may have the right to appeal our decision in accordance with applicable law. To submit an appeal, you may contact us using the contact information provided below. We will respond to your appeal within the time required by applicable law and inform you of any further rights available to you.

• Right to Non-Discrimination / Non-Retaliation – You may have the right not to receive discriminatory or retaliatory treatment for exercising your privacy rights. Unless permitted by applicable law, we will not:

 Deny you goods or services.

 Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

 Provide you a different level or quality of goods or services.

 Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Opt-Out of Targeted Advertising

We do not process any personal information such as your name, address, or contact information for targeted advertising. When we process your personal information for targeted advertising (as defined under applicable laws), limited to your online identifiers, internet or network activity, IP address, and other browser data, you may exercise your right to opt-out of this processing by:

 Enabling a browser-based opt-out signal, such as the Global Privacy Control (GPC), where supported.

 Clicking the “Your Privacy Choices” link available on our Site; or

 Adjusting your cookie preferences through our cookie management tool, if available.

We will process opt-out requests in accordance with applicable law. You do not need to create an account with us or provide additional information to exercise your opt-out rights.

Please note that your opt-out choice is specific to the browser and device you use to access our website, and you may need to renew your preferences if you clear cookies or use a different browser or device.

Exercising Your Rights

To exercise the access, data portability, deletion, or other privacy rights described above, please submit a request to us by:

 Email: buckeyebathanddesign@outlook.com

 Phone: 330-409-3916

 Mail: Buckeye Bath and Design LLC, Attn: Privacy Request, 4725 Orchard Dale Drive NW Canton OH 44709. We will verify your identity using your name, phone number, ZIP code, and email address. Only you or an authorized agent whom you authorize to act on your behalf as permitted by applicable law, may make a verifiable consumer request related to your personal information. If you have an authorized agent act on your behalf, we have the right to authenticate such agent’s authority to act. Without limiting the foregoing, the verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

We may not be able to respond to your request or provide personal information if we cannot verify your identity or authority to make the request.

9. Social media and user content

Content you post on public pages or social platforms can be seen, collected, and used by others. We may display or repost public comments and content related to Buckeye Bath and Design LLC consistent with platform terms.‍

10. Third-Party Websites and Embedded Content

Our site may link to or include content from other sites and services, such as maps, videos, and social widgets. Their privacy practices govern any information they collect.

11. International visitors

Our websites and services are intended for use in the United States. Information may be stored and processed in the United States and other countries that may have different data protection laws.

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12. Embedded Content and Third-Party Services

Our Site may incorporate content, such as videos, maps, or widgets, provided by third parties (for example, Google Maps or YouTube). These third parties may collect data about how you interact with their content in accordance with their own privacy policies.

Google Maps – Use of Google Maps features and content is governed by the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

YouTube – When you view or interact with embedded videos, YouTube may collect usage data as described in the YouTube Privacy Policy.

Our Site may also contain links to third-party websites or applications that are not controlled by Buckeye Bath and Design LLC. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to this policy

We may update this Privacy Policy. If we make material changes, we will post the updated version with a new effective date. Your continued use of our services after an update means you accept the changes.

14. How to contact us

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Buckeye Bath and Design LLC

4725 Orchard Dale Drive NW

Canton OH 44709

Phone: 330-409-3916